HELP & SUPPORT
How can we
help?
Find quick answers below, or email us if something still isn’t working.
support@bobobans.com ↗Frequently asked questions
Why didn’t a reminder appear?+
Confirm notifications are allowed for LaiLaShen, Focus or Do Not Disturb is not suppressing alerts, and Low Power Mode or other battery settings have not restricted the app.
Do my iPhone and Apple Watch routines sync?+
Not yet. The current version stores routines separately on each device. Cross-device sync is planned for a future update.
Where is my data stored?+
Reminder, timer, and preset data is stored locally on your device. LaiLaShen currently has no user account system.
Can I use LaiLaShen for medical treatment?+
LaiLaShen is a general wellness timer, not a medical device. Ask a qualified healthcare professional what movement is suitable for you.
How do I remove my routines?+
Delete individual reminders or timers inside the app. Removing the app also removes its locally stored data, subject to your device backup settings.
STILL NEED A HAND?
Tell us what happened.
Include your device model, operating-system version, app version, and the steps that led to the issue. Please do not send sensitive health information.